RETURN AND REFUND POLICY

RETURNS

Can I return my order?

Yes, you can. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order.

To qualify for a return, the following conditions must be met:

• The order must include all relevant parts and components, and the packaging must be intact as received.
• The item must show signs of normal handling only. Damage caused by careless handling will void the return.
• For products where hygiene is a concern, the item must be thoroughly cleaned before returning.
• Any defects must be reported immediately upon receiving the item.
• We reserve the right to deduct return shipping costs from the refund where applicable.
• Returns are processed within 7 business days, and if the return conditions are met, the return will be officially approved during that period.
• We reserve the right to reject returned items if there are signs of use or damage not caused by us.

How do I return my order?

If your order meets the above conditions, please follow these steps:

Send an email to: info@eloiseboutiquemanchester.com

Include the following details:

• Order number
• Reason for the return
• Photo of the product (if damaged)
• Customer's full name
• Customer's address

Important: Please do not send your return before contacting us. We will provide the correct return address once we receive your request. Customers are responsible for the return shipping costs, unless the item is faulty, damaged, or incorrect.

If the return is due to a defective or incorrect item, please contact us immediately so we can assess the issue and provide an appropriate solution at no cost to you.

Shipping and Returns Information

Please note that our products are shipped from our overseas fulfilment centre in Asia, and delivery times may vary depending on your location. For the same reason, returned items must be sent back to our return address in Asia, and the return shipping cost and transit time are the customer's responsibility (except where an item is faulty, damaged, or incorrect, in which case we cover the cost).

We will always provide the correct return address once you contact us. Please do not return items to the address shown on the delivery parcel.

If your order has already been dispatched, cancellation may no longer be possible. In that case, please wait until the items arrive and return them following the steps above. You are welcome to notify us of the cancellation in the meantime.

To speed up the return process, we recommend sending us the return tracking confirmation.

Consequences of Withdrawal

If you withdraw from this agreement, we will refund all payments received from you, excluding original shipping costs (and any additional costs incurred if you selected a delivery method more expensive than our standard option).

The refund will be made without undue delay, and no later than 10 days after we have received both your cancellation notice and the returned goods.

The refund will be issued using the same payment method used for the original transaction unless otherwise agreed. No fees will be charged for the refund.

Business information